Warranty terms
THE DOVRE WARRANTY
This Dovre fireplace has been made with greatest care from high quality materials to provide you with the best possible convenience, safety and enjoyment for many years.
As the user you have an important part to play in making sure that you get the most enjoyment from your Dovre fireplace/stove. We therefore advise you:
- To read the manual and maintenance instructions carefully
- To have your Dovre fireplace installed (or at least checked) by an approved installer. The approved professional will check whether the flue meets the requirements of your Dovre fireplace.
- To have the flue cleaned regularly
- Duration of warranty:
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- 5 years for cast iron surround parts that do not come directly into contact with fire
- 5 years for enamel finish
- 2 years for electronic parts (fan, speed regulator, thermal contact, gas block etc.) and mechanical parts (handles, hinges etc.)
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- The installer will make sure the flue is of the correct quality and working properly.
- The warranty period begins from the date clearly stated on the purchase invoice
- Damage due to transportation is only covered after it has been reported within 48 hours after receipt and mentioned on the delivery note
- If installation has not taken place in accordance with the installation guidelines
- In case of abnormal use (see instructions for use)
- In case of incorrect maintenance
- In case of damage from external causes (electric shocks, lightning, fire, being dropped, flood, overheating the fireplace), during transportation, storage or installation.
- If you have made alterations to the fireplace without permission from Dovre
- If you cannot present the warranty certificate together with the original, dated purchase invoice
- If fuel is used which is not sufficiently dry (max. 20% moisture)